Another reason to quit!
Being such a hard working and conscientious employee, I spent this afternoon (A Sunday) traipsing of to our local branch of Staples to buy some stationary. I have to use Staples as the company has an acount with them. I am only allowed to buy stationary in large amounts as they get upset if I send in lots of smll invoices, and I've been officially told to wait until I really need lots of things.
Back in August I tried to buy some stuff and had the card refused. It was pretty annoying, but the summer is a quiet time for us, so I assumed it was an oversight due to staff holidays, reported it, paid for the most urgent stuff myself & put it on my expences.
In September I went back, desperately in need of lots of stationary, including some presentation things for a new client. I spent an hour collecting the stuff & waiting for a till operator to turn up (Staples is crap at actually having staff there), just to be told that the card was refused as the company still had not paid their bill - since May.
I was pretty angry this time & sent a seething email into my head office, pointing out that I was leaving the country in two days & needed the equipment by then to look even remotely professional. I got an apology & a guarentee that it was all sorted out, they had spoken to Staples Account Services, and I could go back that afternoon to buy the things I needed. I went back the following morning and guess what? THEY HADN'T PAID THE BILL! The card was refused again. I spent over 30 minutes on the phone to account services begging them to make an exception, just this once. Much against her better judgement, the nice lady at Staples HO did that. She also said that no-one from my company had spoken to her about the issue at all, at any time. I sent a fuming email to my HO, but then forgot about it.
Today, I needed some fairly vital supplies - paper, pens, envelopes etc. The total came to about £75. And what do you know - THE CARD WAS REFUSED. Again. Still.
I can not lay out that sort of money, especially since I'll be lucky to get it repaid within 6 months judging on past experience. I also don't see why I should. So now I have to work without being able to write, print or send anything by post!
How hard can it be for a national company to pay an invoice, sent directly to their scoounts department each month? Or at least to send an email out to all card holders that the account is suspended so that we don't have to embarrass ourselves & waste time in the shops?
Grrrrrrrrrrr
Only 3 weeks to go.
Back in August I tried to buy some stuff and had the card refused. It was pretty annoying, but the summer is a quiet time for us, so I assumed it was an oversight due to staff holidays, reported it, paid for the most urgent stuff myself & put it on my expences.
In September I went back, desperately in need of lots of stationary, including some presentation things for a new client. I spent an hour collecting the stuff & waiting for a till operator to turn up (Staples is crap at actually having staff there), just to be told that the card was refused as the company still had not paid their bill - since May.
I was pretty angry this time & sent a seething email into my head office, pointing out that I was leaving the country in two days & needed the equipment by then to look even remotely professional. I got an apology & a guarentee that it was all sorted out, they had spoken to Staples Account Services, and I could go back that afternoon to buy the things I needed. I went back the following morning and guess what? THEY HADN'T PAID THE BILL! The card was refused again. I spent over 30 minutes on the phone to account services begging them to make an exception, just this once. Much against her better judgement, the nice lady at Staples HO did that. She also said that no-one from my company had spoken to her about the issue at all, at any time. I sent a fuming email to my HO, but then forgot about it.
Today, I needed some fairly vital supplies - paper, pens, envelopes etc. The total came to about £75. And what do you know - THE CARD WAS REFUSED. Again. Still.
I can not lay out that sort of money, especially since I'll be lucky to get it repaid within 6 months judging on past experience. I also don't see why I should. So now I have to work without being able to write, print or send anything by post!
How hard can it be for a national company to pay an invoice, sent directly to their scoounts department each month? Or at least to send an email out to all card holders that the account is suspended so that we don't have to embarrass ourselves & waste time in the shops?
Grrrrrrrrrrr
Only 3 weeks to go.
10 Comments:
At Sunday, January 08, 2006 5:22:00 pm, David Edward said…
ya needs a new job, m'lady!
At Sunday, January 08, 2006 5:23:00 pm, Anonymous said…
Oh, so sorry about this, dear Mrs A. It is very annoying. (Know Staples from the US, miss something like it in Spain)
At Sunday, January 08, 2006 5:31:00 pm, ribbiticus said…
definitely exasperating! they already struck out three times so i guess they should be shown out. :)
At Sunday, January 08, 2006 5:33:00 pm, Anonymous said…
You must be so angry. Seriously, why can't they just pay the bill already?!
I do love, Staples, though. I got to go there with my aunt Labor Day weekend to help her pick out my cousins' school supplies. I miss those days.
At Sunday, January 08, 2006 8:04:00 pm, carmilevy said…
This entry speaks volumes about the morals of the company that employs you. Essentially, it sounds as if the entity has none. Any organization that would leave employees hanging out to dry on so many levels is completely devoid of humanity.
I agree with David: polish your resume.
At Sunday, January 08, 2006 8:21:00 pm, Paste said…
Sounds like cashflow may be a serious issue. I agree with my namesake.
At Sunday, January 08, 2006 10:49:00 pm, craziequeen said…
That's atrocious.......
cq
At Monday, January 09, 2006 1:30:00 am, mig bardsley said…
Stupid people. Definately time to move.
At Monday, January 09, 2006 5:59:00 am, OldLady Of The Hills said…
Well, THAT really sucks!!!
What is wrong with those people???
How horribly annoying, my dear Mrs. A. Don't you just want to call them and tell them to go F*** themselves????
Horrid! Horrid! Horrid!
At Monday, January 09, 2006 6:48:00 am, Juggling Mother said…
Well, it seems pretty unanimous...
I have decided that I will be handing my notice at th end of the month, and Ill go back to building up my own comapny again. It's harder work, but at least everything gets done - cos I have to do everything;-)
BTW - there is no cash flow problem. They are just extremely unprofessional.
Staples is not my personal choice - it's very expensive, often out of stock of certain items, seriously understaffed, and a car-ride away.
When it's finally written, I'll post my resignation letter for your perusal:-)
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